FAQ

Online Shopping

Yes, all listed products already include the VAT percentage.
When selecting the credit card payment option your browser will be directed to a third party paygate, Setcom's Monsterpay, a secure and 100% safe paygate system used in over 200 territories worldwide. All transactions are securely transmitted using state-of-the-art encryption technology.
Yes, we accept all international orders ( Visa and Mastercard only ). Email us with your order and we will get back to you with a shipping quote for both air and surface mail. Once you accept the selected quote you will receive an email from Setcom's Monsterpay directing you to our Monsterpay account's webpage, where you will be able to complete the transaction securely by paying with your Visa/Mastercard. The moment funds clear we will ship your order and email you with the international tracking number. We can only provide a rough estimate for delivery time, as this is subject to various factors depending on your location and country. Please note, you are responsible for payment of duties and customs charges which may occur once your parcel arrives in your country. You may also select a courier service of your own choice. In this case you have to arrange for such service and will be for your own account. Once funds clear, we will package your order to be ready for collection by your courier. ( Visa and Mastercard only ).
We accept three types of payment :1. Visa and Mastercard credit cards - upon checkout you will be directed to our Monsterpay (Setcom) account's webpage where you will be able to securely pay with your credit card.  
2. Internet banking / Electronic Funds Transfer (EFT) - at the end of the checkout process our banking details will be displayed. You will then have to log onto your internet banking to make the necessary payment to complete your order.
3. Direct bank deposit - at the end of the checkout process our banking details will be displayed. You will then have to go to your nearest Standard bank branch to make the necessary payment to complete your order.Select any one of the above payment options during the checkout process.
Please see "shipping" in the top menu bar for more details and information.

Exact spelling and correct grammar when searching for a product is essential, including the use of fullstops, commas and hyphens. Example : searching for "spiderman" will give no results, while searching for "spider-man" will display all products with the word "spider-man" in the text. Example : searching for "B.P.R.D." will give no results, while searching for "BPRD" will display the required results. Also the advanced search facility will enhance and narrow down the search when required. The "product name only" in the drop-down box will  further refine your search if you know the name of the title you are looking for. Any word that appears in the title - or even part of a word - will give you the desired results. The site's search facility is reliable and designed to accomadate the comics/graphic novel niche, but its not Google !

Product Ordering

Once you have completed shopping proceed to checkout where you select payment and shipping options. After submitting the order you will receive an automated response acknowledging and confirming your order. The moment funds clear your order will ship within 24 hours.
All orders are very securely packaged. Comics, graphic novels, manga and books are all individually polybagged. Comics of R100 or more are also individually boarded. All printed matter orders are sandwiched between boards, bubble-wrapped, sandwiched between another set of boards, and then slipped into its final envelope/box. Action figures, statues and novelties are cushioned between foam pellets and/or paper and then fitted into an oversized box. We have NEVER had a complaint about our packaging since we first started mail orders back in 1992 !
Previews is a monthly catalogue published by our main US supplier, Diamond Comics Distributors. Every month it lists all new merchandise - comics, graphic novels, manga, action figures, posters, and a host of other pop culture products - that are due for release in 2-4 months time. The latest Previews catalogue can be purchased from us, viewed online in a text only version, or browsed at our Cape Town store. The Marvel catalogue is a similar publication, listing only Marvel products.
In most cases, yes, however there are some products ( particularly action figures and statues ) that are only for sale in North America due to international licensing restrictions. These products we will not be able to order for you.
No, due to widespread legal and illegal downloading, as well as complications from the SA Film and Publications Board with regards to importing and clearing, we generally do not stock anime DVDs.
No, due to excessive import duties and delays caused by SA Customs with shipments that contain clothing, we generally do not stock T-Shirts.
Most graphic novels and manga are kept in stock once its been released. There may be a window of not longer than three weeks when an item is on re-order ( the "notify me" button will display ) and we wait on more copies to arrive. Always check our website to see if an item on re-order is back in stock ( the "add to cart" button will display ). Only once an item goes out of print will we be unable to stock it. Unfortunately, most action figures, statues, and novelties are only produced once by the manufacturers, and once our initial supply is sold out, we are unable to stock it again. There are exceptions - always check with us for any product you would like !
No, only products that are in print and available from our distributors. Generally, most graphic novels and manga are available to order, while most action figures and novelties we are not able to re-order. Comic books are also not orderable, unless they are only a few months old and from the mainstream publishers such as DC, Marvel, Dark Horse and Image. Once an enquiry is made, we will inform you as to whether we are able to order a particular item.
Yes, you can place a special order for it. Simply email your request and we will get back to you with a qoute if available. All that is required is a deposit one third of the retail value. Once the item arrives, the remaining two thirds balance becomes payable. The moment a deposit is made we will immediately place an order for it with our suppliers and contact you as soon as the item arrives. Special orders take 2-3 weeks to arrive.
Yes, you can open a subscription for any ongoing monthly series/title by paying a small deposit, based on the number of titles you wish to follow. Please see "subscriptions" in the top menu bar for more details about our subscriptions programme.

Product Status

You can sign up for our email newsletter on the homepage which is mailed out the moment a new shipment is in stock. This newsletter will highlight some of the new products which have arrived and will inform you of any comic related events, sales or specials, or any news of note happening in the industry. At the time the newsletter is mailed out, our website will also be updated with all new releases that have arrived.
We receive new shipments of comics, graphic novels, manga and novelties twice a month. This means shipments generally arrive every two weeks, and because there are months with five weeks, we occasionally receive shipments with three week intervals.
This means an item is temporarily out of stock and we have placed an order for it with our suppliers. In most cases it will be out of stock for no longer than three weeks. By clicking on the "notify me" button you will receive an automated email once the product is back in stock, advising you that the requested item is now available to order.
Yes, all products with the status "add to cart" are in stock and ready for immediate shipment. All in stock merchandise are in our Cape Town store and we do not need to order and wait for it from suppliers.

Miscellaneous

We use the Overstreet Price Guide grading system to describe the condition or state of preservation of all back issue comics listed on this website. Overstreet is the most respected authority on rare and vintage comics and is used by reputable dealers of collectable comics all over the world. Overstreet uses the traditional descriptive system as well as the more recent 10 point grading system. For the purposes of this website, we follow the traditional grading system. Please CLICK HERE for an explanation of grading terms and definitions. The cover images of all back issue comics listed in the "select" and "vintage" comics categories are actual cover scans.
"Select" comics refers to all modern comics ( 1980-current ) listed, such as signed comics, variant editions, limited editions, key issues, or otherwise collectable comics. "Vintage" comics refers to all pre-1980 comics listed : Golden Age ( 1935-1955 ), Silver Age ( 1956-1969 ) and Bronze Age ( 1970-1979 ).

The following abbreviations accompany the product title to more accurately indicate the format of graphic novels and manga :
   TP - trade paperback, standard softcover that is the most common format for graphic novels, typically measuring 7x10 inches.
   HC - hardcover, usually standard size, but may be slightly smaller or larger.
   SC - softcover, slightly smaller than standard size or digest size, as is the case  with most manga.
   (O) - "oversized", this abbreviation indicates a larger format, including coffee table size.
   PF - prestige format, perfect bound graphic novella, not currently a common format.
 
The following abbreviations are also used :
 
   FC - full colour
   PC - partial colour
   BW - black & white

Yes, all figures and statues are new and in their sealed boxes - mint on card(moc) or mint in box (mib) as received from the suppliers. Most packages will qualify as a C8 grade (80% mint).

 
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